Refund & Cancellation.

DOCUMENT REF: SK-RP-2026-V1 · EFFECTIVE DATE: JULY 08, 2026

01. Core Operational Directive

This Refund and Cancellation Framework governs all technical service provisions, corporate consulting access, and tokenized audit transactions routed through VIKNESH SUBRAMANIAN (SKANDA), operating from its master facility at 251, MSK Nagar, Surampatti Valasu, Erode, Tamil Nadu, India — 638009 (referred to as "SKANDA" or the "Company").

Because SKANDA operates on an explicit Business-to-Business (B2B) high-availability automation development delivery matrix, all resource booking structures are governed under the unyielding parameters defined below.

02. Immediate Allocation & Absolute Non-Refundability

The Client acknowledges that processing any financial payload transaction (such as the Priority Consultation Token Deposit) triggers an instantaneous, automated back-office deployment sequence.

The complete payment sum is dedicated immediately to provisioning dedicated technical consulting nodes, locking an elite developer availability calendar window, running initial system endpoint schema queries, and processing integration scoping logs. Consequently:

  • All priority token deposits, system assessment fees, and consultation layout retainers are 100% non-refundable and non-reversible.
  • No refunds or ledger credits shall be issued under any operational circumstance, including client-side internal corporate budget delays, structural changes in client priority vectors, project scope changes, or accidental token execution.

03. Rescheduling Constraints & Expirations

SKANDA values engineering operational efficiency. If a Client must reschedule a synchronized technical consultation or infrastructure live audit, they must submit a formal request via email to `hello@skandaincorporated.com` at least twenty-four (24) business hours prior to the locked calendar date.

If a Client fails to attend their designated system audit window without fulfilling this notice threshold, or fails to complete their submitted system parameters verification form within seven (7) calendar days of token payment, the engineering slot will be permanently cancelled. The associated deposit will be forfeited immediately as liquidated damages to compensate for the lost technical architect block time.

04. Dynamic Software & Third-Party Platform Failures

SKANDA builds complex middleware bridges using public application interfaces (such as WhatsApp Business API, Salesforce endpoints, or OpenAI token nodes). Because these ecosystems are managed externally, **SKANDA provides zero refund indemnification for integration issues caused by third-party vendor adjustments**.

No refund claims will be validated or honored if a custom software workflow experiences data lag, message dispatch failures, or functional runtime exceptions resulting directly from third-party API breaking changes, network outages, provider-side account suspensions, or rate-limiting thresholds imposed on the Client's accounts.

05. Protocol for Transaction Anomalies

In the event that an internet connection error or banking timeout causes a payment duplicate log (where a Client's bank account shows a deduction but Cashfree/Razorpay fails to instantly deliver a valid success receipt string to n8n):

  • The Client must not open an immediate merchant chargeback dispute on the gateway platform. Doing so slows down verification channels.
  • The Client must immediately send their transaction reference ID numbers to `hello@skandaincorporated.com`.
  • SKANDA's billing engine will trace the data loop with the clearing network. If an authentic double-capture is validated, the clearing network will automatically return the secondary over-payment back to its native banking route within five (5) to seven (7) business banking days.

06. Statutory Sovereign Jurisdiction

This financial resolution structure is operated under the regulatory parameters of the state of Tamil Nadu and the federal guidelines of India.

Any attempt to bypass this policy by executing unauthorized corporate chargebacks or filing bad-faith consumer gateway claims shall be treated as a violation of this B2B operational agreement. Any legal escalation or compliance filings regarding payment statuses shall be evaluated exclusively under the jurisdiction of the courts located in **Erode, Tamil Nadu, India**.